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What makes us different?
Location - USA. Enough said.
Product Catalog – Ever order
a part only to find out later that it doesn’t
fit your car? We have detailed pictures and product
descriptions for each item to take all the guesswork
out of picking the right parts for your ride.
Stock/Inventory – With our detailed
stock updates, you can be sure that your order will
get to you in time for the next race day. If an item
is not in stock, we will try to let you know how long
it will take. That way YOU can make the call whether
to wait or order elsewhere. We want to do business with
you, but we want to make sure that you get what you
need when you need it even more.
Backorders – That dreaded word.
Should your order contain an item that is out of stock,
we will ship the portion of your order that is in stock
immediately. Your backordered item(s) will be shipped
as soon as they arrive. International orders are refunded
if the item is unavailable, unless it is a pre-order.
If it is a pre-order, the product will be shipped once
the pre-order can be fulfilled. To prevent this, simply
place 2 separate orders. :)
Shipping – All shipments are
made using USPS Mail. We understand the excitement of
getting new toys in the mail, so we try to get your
order to you as quickly and economically as possible.
Express mail is the fastest (usually 1 day, Priority
mail takes 2-3 days, and our USPS Budget shipping uses
First Class mail for all packages under 13oz. and Parcel
Select for anything heavier. Budget shipping can take
up to a week; but if you're not in a rush, it's a great
option for shipping smaller orders. Unfortunately we
are not responsible for missing items after orders go
through international customs. If there are any missing
items on your order before we ship them, we will remove
them from your order and refund the amount (for international
orders). WE ONLY SHIP TO THE BILLING ADDRESS ON INTERNATIONAL
ORDERS. This keeps it easier and simple for claims on
credit card/ paypal chargebcks.
Returns/Refunds - We will gladly take
returns, there is a 20% re-stocking fee though. In order
to receive a refund for the product, please mail the
unopened, unused product to:
Reflex Racing
7520 Brompton #692
Houston, TX 77025
All pre-orders are non-refundable, as well as electronic/
manual labor.
Contact – We are always busy,
but we never forget why we’re here: the racers
(ourselves included). When we’re not racing, we're
out there getting you the best parts available. Our
automated e-mail notification services will keep you
informed about your order status, but should you have
any outstanding questions or concerns, feel free to
contact us.
Better yet, come say hi to us in the pits at the next
race!
Racing Team - We don't take any sponsorship
inquiries. If you are good, believe it, we will apporach
you with a possible offer. We receive many inquiries
on a daily basis over e-mail, so if we don't respond
to you, don't be offended, we just don't respond to
anyone about this since our policy is clear.
contact@reflexracing.net
(979) 215-5719 |